Effective Date: August 29, 2026
Brand Name: Dermaverse
Website URL:(https://dermaverse.pk)
At Dermaverse, we specialize in cosmetics, skincare, and personal care products. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you browse our store, consult product guidelines, or make a purchase.
1. Information We Collect
When you interact with Dermaverse, we gather the following information to provide a smooth shopping experience:
- Personal Identification Information: Full name, mobile/WhatsApp number, email address, physical delivery address, and city.
- Order & Transaction Details: Items purchased, skincare preferences, transaction history, order notes, and payment preference (Cash on Delivery, Debit/Credit Card, JazzCash, EasyPaisa, or Direct Bank Transfer).
- Technical & Usage Data: IP address, browser type, device information, and browsing actions collected automatically via standard cookies to optimize your experience.
2. How We Use Your Information
We use your data solely for legitimate operational and customer support purposes:
- Order Processing & Dispatch: Fulfilling orders, calculating shipping rates, and arranging delivery to your doorstep.
- Customer Communication: Sending order updates, tracking information, order verification calls/messages (especially for Cash on Delivery orders), and responding to product inquiries.
- Personalized Experience: Improving product recommendations based on your browsing habits and feedback.
- Store Optimization: Diagnostics to identify checkout errors, improve server performance, and prevent fraudulent activity.
3. Skincare & Health Information Privacy
- Any skincare concerns, skin conditions, or product preferences you share with us via customer support or consultation forms are strictly confidential.
- We do not share your personal skin profile or consultation details with third parties or external marketers.
4. Third-Party Data Sharing
We never sell, rent, or lease your personal information. We only disclose necessary data to trusted third-party partners to fulfill orders:
- Courier Services: Delivery details (Name, Address, City, Phone Number) are shared with logistics providers (such as Leopard, TCS, Trax, Postex, etc) to complete shipments across Pakistan.
- Secure Payment Gateways: Encrypted financial transactions are handled via authorized payment processors. Dermaverse does not store your credit/debit card PINs or full payment credentials on its servers.
- Website Analytics: Non-personal, aggregated usage data is processed via standard analytics tools (e.g., Google Analytics) to optimize store usability.
5. Security and Data Protection
- SSL Encryption: All sensitive information submitted on our site is transmitted using standard Secure Socket Layer (SSL) encryption protocol (
https://). - Data Access Restrictions: Access to customer records is strictly limited to authorized administrative staff handling order processing and support.
6. Cookies Policy
Cookies are small text files stored on your browser to make your browsing experience smoother. We use cookies to:
- Keep track of items added to your shopping cart.
- Remember your preference settings for future visits.
- Analyze website traffic and checkout conversion rates.
You can choose to disable cookies through your web browser settings; however, doing so may prevent certain features (such as the cart and checkout) from functioning correctly.
7. Your Rights
You maintain complete authority over your personal information:
- Access & Rectification: You may request to review or correct any personal data stored in your account.
- Data Erasure: You can ask us to permanently delete your account profile and customer details by contacting support.
- Marketing Preferences: You can opt out of promotional messages or promotional SMS/WhatsApp broadcasts at any time.
8. Compliance & Governing Law
This Privacy Policy is established in accordance with applicable laws of the Islamic Republic of Pakistan, including the Prevention of Electronic Crimes Act (PECA 2016).
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to our team:
Website:(https://dermaverse.pk)
WhatsApp / Phone: +92 318 1631010
Email: cs@dermaverse.pk
