1. General Overview & Eligibility
- By accessing or purchasing from Dermaverse, you agree to be bound by these Terms and Conditions.
- Customers must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
2. Medical & Dermatological Disclaimer
- Non-Medical Advice: All content, product descriptions, ingredient listings, and recommendations on Dermaverse are provided solely for informational and cosmetic purposes. They do not constitute medical advice or diagnosis.
- Skin Patch Testing: Skin reactions vary by individual. Customers are strongly advised to perform a patch test before using any new product. Dermaverse is not responsible for adverse allergic reactions or skin sensitivities resulting from product usage.
- Prescription Items: Consult a certified dermatologist before using high-concentration active ingredients or targeted treatments.
3. Pricing, Payments, and Orders
- Currency: All prices on the website are listed in Pakistani Rupees (PKR) and are inclusive of applicable sales taxes unless stated otherwise.
- Payment Methods: We accept Cash on Delivery (COD), local debit/credit cards, and mobile wallet payments (e.g., JazzCash, EasyPaisa).
- Order Rights: Order placement does not guarantee fulfillment. Dermaverse reserves the right to cancel or refuse any order due to stock unavailability, pricing glitches, or suspected fraudulent activity.
4. Shipping & Delivery Policy
- Nationwide Delivery: We deliver across major cities and remote regions in Pakistan using third-party courier services.
- Timelines: Estimated delivery times are 3–5 business days for major urban hubs (Karachi, Lahore, Islamabad) and 5–7 business days for other regions.
- COD Verification: First-time or high-value Cash on Delivery orders may require telephonic or SMS verification before dispatch.
5. Returns, Exchanges, and Refunds
- Hygiene Restrictions: Due to hygiene and safety regulations for cosmetic and personal care products, opened, unsealed, or used products cannot be returned or exchanged.
- Damaged or Incorrect Items: If you receive a damaged, expired, or incorrect item, you must report it to customer support within 48 hours of delivery with clear photo/video proof.
- Refund Window: Verified refunds will be processed via store credit or original payment method within 7–10 business days.
6. Intellectual Property & Governing Law
- All website content, logos, images, design layouts, and trademarks are the exclusive property of Dermaverse.
- These Terms and Conditions are governed by and construed under the laws of the Islamic Republic of Pakistan. Any legal disputes fall under the exclusive jurisdiction of Pakistani courts.
